Effective Date: 1st March 2025
Last Updated: 2nd February 2025
This Privacy Policy governs the collection, use, disclosure, and protection of personal information by SALLYCHANZA BUSINESS CAFÉ ("we," "us," or "our") in connection with the provision of services across our four core areas:
🔹 ICT & Security Systems – including maintenance, repairs, networking, cloud solutions, GPS tracking, internet setups, CCTV management, access control, and device supplies.
🔹 Creative Media & Print Services – from professional branding and design to digital printing, promotional materials, and identity packages.
🔹 Energy & Electrical Systems – including solar power solutions, power backup systems, general electrical supply, and smart energy setups.
🔹 Construction & Maintenance Services – encompassing civil works, fit-outs, renovations, borehole drilling, and structural maintenance.
We are committed to protecting the privacy and security of our customers, partners, and website visitors.
2.1 Personal Information
We collect personal details you voluntarily provide through our website, forms, or while engaging with our team. This includes:
Full Name
Contact Details (email, phone, physical address)
Payment or transaction information
Project or service-related inquiries
2.2 Usage Information
We automatically gather technical information via our website to improve our services. This may include:
IP address
Browser and device type
Operating system
Visited pages and interaction behavior
2.3 Cookies & Similar Technologies
We use cookies to enhance your online experience, remember your preferences, and analyze site usage. You may manage or disable cookies via your browser settings.
We use your information to:
✔ Provide, maintain, and improve service delivery
✔ Process transactions and issue quotations or invoices
✔ Offer real-time customer support and respond to inquiries
✔ Send service updates, offers, and newsletters
✔ Personalize your experience with our services
✔ Conduct service-based performance research
✔ Detect and prevent fraud or misuse
✔ Ensure compliance with legal and regulatory obligations
4.1 We may share your information with:
Trusted service providers (e.g., payment gateways, courier/logistics, installation teams) who help deliver our services
Legal and government entities, when required for compliance or legal proceedings
Third parties during business transfers (mergers, acquisitions, asset sales) with proper disclosure
Security and fraud prevention teams, for safe and ethical service delivery
4.2 No sale of personal information:
We do not sell or rent your information for third-party marketing purposes without your explicit consent.
We implement robust technical, physical, and administrative safeguards to protect your personal data. While we strive to maintain industry-standard security, no method is completely secure, and we advise clients to share sensitive data responsibly.
You are entitled to:
🔍 Access the information we hold
✏️ Correct or update your data
🗑️ Request deletion if applicable
⛔ Restrict or object to certain data uses
🔁 Port your data to another provider upon request
To exercise these rights, contact us directly using the contact information in Section 8.
Our services are not intended for users under 16 years of age. If we unintentionally collect data from a minor, we act quickly to remove it.
For privacy-related questions, data access, or any concerns, you can reach us at:
📍 Lusaka: musiani@sallychanza.com | +260 97 4402341
📍 Kapiri Mposhi (Registered Office): essau@sallychanza.com | +260 96 862012
📍 Ndola Office: peter@sallychanza.com | +260 96 4313111
We may update this Privacy Policy as services or regulations evolve. Any updates will be posted here and are effective immediately upon publishing.