Privacy Policy
Effective Date: 1st March 2023
Introduction
1.1 This Privacy Policy governs the collection, use, disclosure, and protection of personal information by Sallychanza Business ("we," "us," or "our") in connection with the provision of services related to ICT maintenance/repair services, office stationary supply, large volume prints, PPE supply, electronic supply, graphic and designs, LAN/MAN network services, CCTV management, and Internet solutions. We are committed to protecting the privacy and security of our customers and website visitors.
Information We Collect
2.1 Personal Information: We may collect personal information that you provide to us voluntarily when you interact with our services. This may include your name, contact details (such as email address, phone number, and address), and payment information when you make a purchase or contact us for inquiries.
2.2 Usage Information: We automatically collect certain information about your interaction with our website and services. This may include your IP address, browser type, operating system, device information, pages visited, and actions taken on our website. This information is collected through cookies and similar technologies.
2.3 Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website, personalize content, and analyze how our website is used. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences. You have the option to manage your cookie preferences through your browser settings.
Use of Information
3.1 We use the collected information for the following purposes:
Providing, maintaining, and improving our services to meet your needs
Processing and fulfilling your orders, including delivery and invoicing
Responding to your inquiries, requests, and providing customer support
Sending you important updates, notifications, and promotional communications
Customizing and personalizing your experience with our services
Conducting research and analysis to enhance our offerings and improve customer satisfaction
Preventing and detecting fraudulent or unauthorized activities
Complying with applicable legal obligations and regulations
Information Sharing
4.1 We may share your personal information with third parties in the following circumstances:
Service Providers and Business Partners: We may engage trusted service providers and business partners to assist us in delivering our services effectively. These entities may have access to your personal information but are strictly bound by confidentiality obligations.
Legal Requirements: We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request.
Protection of Rights and Safety: We may disclose your personal information to protect our rights, privacy, safety, or property, and that of our users. This includes exchanging information with other companies and organizations for fraud prevention and risk reduction.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred as part of the transaction. We will notify you and provide choices regarding your personal information in such cases.
4.2 We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
5.1 We implement reasonable physical, technical, and administrative measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
6.1 You have certain rights regarding your personal information, which may include:
Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
Update and Correction: You have the right to update or correct your personal information if it is inaccurate or incomplete.
Deletion: You have the right to request the deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
Objection and Restriction: You have the right to object to the processing of your personal information or request restrictions on its processing under certain circumstances.
Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that information to another controller.
6.2 If you wish to exercise any of these rights or have any questions regarding the processing of your personal information, please contact us using the contact details provided in Section 8.
Children's Privacy
7.1 Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to promptly delete the information from our records.
Contact Us
8.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Changes to this Privacy Policy
9.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be effective upon posting the revised Privacy Policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Last Updated: 2nd February 2023